All treatments must be paid for at the time of the appointment. Please arrive at least 15 minutes in advance of your appointment time, to book in, make payment and complete the necessary paperwork.

There is a £50 booking fee for appointments. This booking fee is also the cancellation charge for appointment cancellations. We would appreciate the earliest notification possible if you are unable to attend, so that we may re-use the appointment slot.

Notification of a cancellation which gives less than 48 hours notice may be subject to penalties, dependent on circumstances. Hilton Skin Clinics reserves the right to deduct the unattended treatment session from a pre-paid course of treatments, meaning that you will forfeit the session and no refunds will be given. Additional session(s) required to complete a course of treatment will incur additional costs. For those not on a pre-paid treatment programme, Hilton Skin Clinics reserves the right to charge half or the full cost of the treatment session, at our discretion, when cancellation is given with less than 48 hours notice.

Failure to attend an appointment for treatment, without notice, will result in the forfeiture of a treatment session from a pre-paid course of treatment, or the money paid for a treatment session.

If you are running late to meet your appointment booking, please let Hilton Skin Clinics know so that we can try and alter surrounding appointment bookings accordingly. If you are late, your appointment may be delayed further to accommodate later appointment bookings being seen on time. If you are late, the available time remaining for your treatment session may mean that it is cut short. This will not be made up for at another time or appointment booking.

Hilton Skin Clinics try to run the clinic appointments on time and efficiently, however there are always occasions when bookings run behind schedule due to factors beyond our control. If you are kept waiting, please understand that you will be seen as soon as possible. Should we need to cancel, or postpone your appointment for any reason, at short notice, we will make every effort to contact you in advance and rebook your appointment.

HAZEL FAULKNER

Such a welcoming clinic, all staff are extremely professional. Treatments are fantastic, I highly recommend Hilton Skin Clinic.

Mia was so lovely, made me feel really comfortable and relaxed. Can’t wait for my next appointment xx

BETHAN FORRESTAL

Lovely people, very informative and the whole experience was enriching and pleasant! I couldn’t recommend the service more!

CLARE SLATTERY

I always feel so safe and happy at the clinic. Mia is a superb practitioner.

JANE IBBOSTON

Always the friendliest people with honest advice. I always feel welcome and trust wholly in the treatments offered.

ROD JOURNET

Amazing service by everyone , Dr Semira is excellent ..

NALAIA KAUSAR

Great experience. Very friendly . My hydrafacial feels amazing and looks good .

JUL

The clinic really give you good advice in how to look after your skin and didn’t seem too pushy when selling what I needed. I ended having the EDS Dermaroller for my face and neck. I was so worried it would be so painful but surprisingly it's not that bad at all but I did have some anaesthetic cream applied before hand.

KATE MONTERIAN

The staff are friendly, professional and very knowledgeable. When I arrived everything was explained to me and it was better than I had originally expected. I can’t wait for the next session of microdermabrasion!! I would now recommend them to my friends too.

BARBARA SOPATA

The clinic is always spotless and has a warm inviting atmosphere. Staff members are extremely knowledgeable about all of their treatments, and they even took the time to speak to me over the phone relating to questions about my treatment before I even booked a consultation. 5 star clinic and would highly recommend to anyone.